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Symbiosis in Hospitality Management

Peter Alatsas

Total Pages: 200
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Symbiosis in nature is the interaction between two distinct species looking to forge closer long-term relationships. There are three types of interactions; “Mutualism” (honey bees and flowers for example, where both species benefit), “Commensalism” (A bird’s nest on a tree for example, where one species benefits whilst the other is not harmed) and “Parasitism” (humans and mosquitoes for example, where one species benefits and the other is harmed).

Symbiotic, human to human interactions seek to form closer long-term relationships based on “Mutualism”, the type of interaction where there is mutual benefit. In the business context, symbiosis happens when key stakeholders collaborate as true partners (not adversaries) for mutual benefit. Assets exist to provide value to the organization and its stakeholders. The hotel asset owner through his representative interacts with the hotel brand operator to create value; find improvements, find opportunities.

This book primarily looks at hospitality management, key relationships and the complex operational dynamics between two key stakeholders; hotel asset owners and their branded hotel operators focusing on five key principles and a symbiotic leadership approach as a key enabler. There is a lot of room for improvement and it is this crucial relationship that is examined. This guidebook has been written for hotel brand operators, hotel asset owners and their representatives who are managing, overseeing or monitoring a business venture for themselves or on behalf of others. It is also a valuable guide for students of hospitality as well as the curious layman – anyone who has stayed in a hotel.

Globetrotter Peter Alatsas was born in Greece, raised in Australia, and educated in Canada and Cyberspace. Thanks to his life’s work—managing luxury hotels—Alatsas has lived all over the world from Jeddah to Japan, Thailand, Brunei, Indonesia, Singapore, Greece, France, Australia, China, the USA, UAE, and Canada. A veteran hotelier with over 25 years in the hospitality tourism and education fields. Most recently he was Advisor/CEO Artist Hotels in Japan and is presently COO Frontel Group and General Manager of The Venue Hotels in Jeddah, KSA.He has also lectured at the Swiss Alpine College in Athens and serves on the school’s international advisory board. He holds a BA degree in Tourism and Hospitality Management from Ryerson University, Canada, and an MBA in Management Consultancy from Sheffield Hallam University, UK.He has traveled to some of the most exotic locations in the world. And it was during these travels that he delved into world philosophies and world culture. He is the Author of two books, Diplomats and Doormats; a Hoteliers Odyssey, Tea with Kongzi; A conversation with Confucius brought to the modern era.He intertwines his unique world perspectives with philosophical and management theories. In so doing, he makes his books not only an enjoyable read but also a must-have for business managers.

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