Part I recounts policies, strategies, and winning initiatives of leading businesses in the UAE along the areas of corporate vision and direction, employee engagement, dynamics with external stakeholders, customer focus, sustainability, as well as their success stories. The author has covered six different sectors – container trade, healthcare, education, information technology, distribution, and fresh food.
Part II covers six business initiatives – vision, mission and values, leadership and strategic focus, employee empowerment and engagement, external wiring and compliance, customer focus, and creativity and innovation. Also discussed are business practices of corporates during EBM Benchmarking Club sessions and some case studies of other businesses.
Part III contains performance results, from years 2015–2018, of leadership, strategy, financial planning, sustainability, workforce management, and customer management of organizations that have participated in business excellence awards in the region. It sheds light on outcomes of the good initiatives and recommends initiatives for business improvement.